Refund policy

Last updated: August 2026

We stand behind the massager. If something is wrong with it, we will put it right. This page sets out exactly what we can and cannot accept, so there are no surprises on either side.

The 30-day window

You have 30 calendar days from the date your order is delivered to request a return. The delivery date is the one recorded by the carrier, not the date you opened the parcel. Requests received after day 30 cannot be accepted.

Condition requirements

To qualify for a refund the item must come back to us:

• Unused, with no signs of use. Marks on the silicone nodes, hair or lint on the fabric, skin oils, scent, or wear on the strap all count as signs of use.
• In its original packaging, undamaged. The box must be intact, with no tears, no writing on it and no shipping labels stuck to it. Post it back inside an outer box or bag.
• Complete. Massager, strap, USB-C charging cable, manual and every insert that came in the box.

Items that arrive used, incomplete or in damaged packaging will be refused and sent back to you at your expense.

How to request a return

Returns must be authorised before you send anything. Parcels returned without authorisation are not accepted and cannot be refunded.

1. Email support@lindhol.com within the 30-day window with the subject line Return request.
2. Include your order number and the email address used at checkout.
3. Attach clear photographs showing: the product front and back, the massage nodes close up, the strap, all accessories laid out together, and the outside and inside of the original box.
4. Tell us briefly why you are returning it.

We review every request individually and reply within 2 business days. If it is approved we send you a Return Authorisation number and the return address. Write that number on the outer packaging.

Return shipping

If the return is not due to a fault, you pay the return shipping. Use a tracked service: we cannot refund parcels that are lost or damaged on the way back to us.

If the item arrived faulty or damaged, we cover the return shipping and either replace it or refund you in full. Faults must be reported within 48 hours of delivery, with photographs or a short video showing the problem.

Inspection and refund

Every return is inspected on arrival against the photographs you sent and against the conditions above. If it passes, we refund the price of the product to your original payment method within 5 business days. Original shipping costs are not refunded.

If it does not pass inspection we will send you photographs of what we found, and return the item to you at your cost.

What we cannot accept

• Requests made more than 30 days after delivery
• Items showing any sign of use
• Items without original packaging, or with damaged packaging
• Incomplete returns, including a missing cable, strap or manual
• Parcels sent without a Return Authorisation number
• The Arnica Recovery Massage Oil once the seal is broken, for hygiene reasons

Cancellations

Once you place an order it goes through to the warehouse very quickly, which is the same reason delivery is fast. Because of that we cannot promise to cancel it. Email us the moment you know, with your order number, and we will do what we can. If it has already been picked, the simplest fix is to refuse the parcel when the carrier brings it, or accept it and open a return.

Faulty items

A product that fails through no fault of your own is not a return, it is a warranty matter, and it is handled differently: we replace it or refund it in full, we pay the shipping both ways, and the condition requirements above do not apply. Write to us with photographs or a video and we will sort it out.

Your statutory rights

Nothing on this page affects your rights under applicable consumer law regarding faulty, damaged or misdescribed goods.

Questions

Write to support@lindhol.com and a person will answer you.